Distance Sales Agreement

ARTICLE 1 – PARTIES

SELLER

Title: FEDERAL COFFEE İNTERNATİONAL GIDA LİMİTED ŞİRKETİ
Address: Cumhuriyet Mah. Arabayolu Cad. No:107/1 Sarıyer / İstanbul
Website: federal.coffee
Email: iletisim@federal.coffee
Phone: 0212 223 30 55

BUYER

Name Surname / Title: [BUYER'S NAME SURNAME]
Address: [BUYER'S ADDRESS]
Phone: [BUYER'S PHONE]
Email: [BUYER'S EMAIL ADDRESS]

In this contract, the SELLER and the BUYER shall be referred to separately as “Party” and collectively as “Parties”.

ARTICLE 2 – SUBJECT OF THE CONTRACT

The subject of this Distance Sales Contract is to determine the rights and obligations of the Parties within the scope of Law No. 6502 on Consumer Protection, the Regulation on Distance Contracts, and relevant legislation, regarding the sale and delivery of products ordered by the BUYER electronically through the SELLER's website federal.coffee.

The BUYER accepts that they have been informed about the basic characteristics of the product, the sales price including taxes, payment and delivery conditions, additional costs if any, the right of withdrawal, and recourse methods, and that they have approved the pre-information text electronically before completing their order. In distance sales, this pre-information must be provided before the contract is concluded.

ARTICLE 3 – PRODUCTS SUBJECT TO THE CONTRACT AND ORDER INFORMATION

The products subject to the order;

  • name and basic characteristics,
  • quantity,
  • unit price,
  • total sales price,
  • taxes,
  • discounts, if any,
  • payment method,
  • delivery address,
  • invoice information

are displayed and confirmed by the BUYER during the order.

Order Total: [ORDER TOTAL]
Shipping Cost: Free
Payment Method: [PAYMENT METHOD]
Order Date: [ORDER DATE]

The order summary, electronic invoice, and pre-information form are integral parts of this contract.

ARTICLE 4 – ESTABLISHMENT OF THE CONTRACT

This contract is established when the BUYER completes the order through the website and electronically approves the order that creates a payment obligation.

A copy of the contract may be sent electronically to the email address provided by the BUYER during the order and/or stored accessibly in the BUYER's account.

ARTICLE 5 – PAYMENT

The BUYER shall pay the order amount using one of the payment methods offered on the website.

For transactions made with credit or debit cards, the issuing bank's or payment institution's own contractual, installment, and campaign terms apply.

If the payment cannot be received by the SELLER, the payment is canceled, or an unauthorized transaction is detected, the obligation to deliver the order does not arise.

ARTICLE 6 – ORDER PREPARATION AND DELIVERY

Orders are prepared and delivered to cargo within a maximum of 2 business days from the order date.

The delivery time after handing over to cargo may vary depending on the shipping company's distribution plan, delivery address, and regional conditions.

Shipping is free for all orders.

When the order is handed over to cargo, tracking information will be sent to the email address provided by the BUYER.

According to legislation, unless otherwise agreed, the delivery period for goods sales cannot exceed 30 days in any case.

ARTICLE 7 – RESPONSIBILITY FOR DAMAGE AND LOSS UNTIL DELIVERY

The SELLER is responsible for losses and damages that may occur until the product is delivered to the BUYER or a third party designated by the BUYER.

If the BUYER specifically requests the use of a carrier other than the one designated by the SELLER, the risk after the delivery of the product to the said carrier may pass to the BUYER.

In case of delivery of a damaged, missing, or wrong product, the BUYER must contact the SELLER. After examination, re-supply or replacement of missing or damaged products will be provided in appropriate cases.

ARTICLE 8 – IMPOSSIBILITY OF PERFORMANCE

If the delivery of the product subject to the order or the performance of the contract becomes impossible, the SELLER shall inform the BUYER in writing or via a permanent data storage device within 3 days from the date it learns of the situation.

In this case, the collected payments will be refunded to the BUYER within the period specified in the legislation. The mere unavailability of a product in stock is not considered an impossibility of performance.

ARTICLE 9 – RIGHT OF WITHDRAWAL

The BUYER can exercise their right of withdrawal without giving any reason and without paying any penalty within 14 days from the date they receive the product, for products covered by the Distance Contracts Regulation and not subject to exceptions.

The BUYER can also give notice of withdrawal before the product is delivered.

It is sufficient to send the withdrawal notification clearly and understandably, in writing or via a permanent data storage device, to the SELLER.

For withdrawal notification:
Email: iletisim@federal.coffee
Phone: 0212 223 30 55

ARTICLE 10 – EXERCISE OF THE RIGHT OF WITHDRAWAL AND RETURN

If the right of withdrawal is validly exercised, the BUYER is obliged to return the product to the SELLER within the period specified in the legislation from the date they notified the withdrawal.

If the carrier specified in the pre-information is used for return shipment, or if no carrier is specified for return, the consumer cannot be held responsible for the return shipping cost.

Returning the product, as much as possible, with its original packaging and the documents belonging to the order, ensures a healthier process.

ARTICLE 11 – REFUND

If the right of withdrawal is validly exercised, refunds will be made within the period specified in the legislation.

The refund will be made in accordance with the payment instrument used by the BUYER during the purchase, and without imposing any additional cost on the BUYER.

Even for purchases made with a credit card and in installments, the seller's refund obligation is to give a refund instruction to the payment provider in one go; the method of reflection on the bank statement may depend on bank practices. The Ministry of Trade's 2026 information also states that refunds must be made in accordance with the payment instrument used by the consumer and without cost.

ARTICLE 12 – EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

Within the scope of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for certain products and services.

These include, in particular:

  • products prepared according to the special requests or personal needs of the consumer,
  • products that spoil quickly or have a short expiration date,
  • products whose packaging, tape, seal, or similar protective elements have been opened after delivery and are not suitable for return for health/hygiene reasons,
  • other goods and services separately listed as exceptions to the right of withdrawal in the legislation.

Whether a return or withdrawal request for products sold by Federal Coffee falls within one of these exceptions is evaluated within the framework of applicable legislation, taking into account the nature of the product and the specific situation.

ARTICLE 13 – DEFECTIVE, MISSING, OR WRONG PRODUCTS

If the BUYER's order is delivered incorrectly, incompletely, damaged, or defective in the legal sense, the BUYER's legal rights are reserved.

In this case, contacting the SELLER with the order number and, if possible, photos showing the condition of the product, helps to expedite the examination process.

After the necessary examination, the SELLER will apply one of the appropriate solutions such as product replacement, re-supply, refund, or other suitable remedies, according to the legislation and the nature of the incident.

ARTICLE 14 – BUYER'S OBLIGATIONS

The BUYER accepts that;

  • the information provided during the order is correct and up-to-date,
  • they will fulfill their payment obligation,
  • the delivery address is correct,
  • they have checked the pre-information form and order details provided to them.

The SELLER cannot be held responsible for delivery delays caused by incomplete or incorrect address and contact information, to the extent that the SELLER is not at fault.

ARTICLE 15 – PERSONAL DATA

Personal data belonging to the BUYER are processed in accordance with relevant legislation for the purpose of creating the order, receiving payment, preparing and delivering products, invoicing, customer services, and fulfilling legal obligations.

Detailed information on the processing of personal data is also provided within the scope of the Customer Illumination Text, Privacy Policy, and Cookie Policy.

ARTICLE 16 – FORCE MAJEURE

Natural disasters, war, terrorism, epidemics, strikes, lockouts, decisions of public authorities, serious disruptions in communication or transportation systems, and similar events beyond the control of the Parties may be considered as force majeure.

During the period of force majeure, the relevant obligations of the Parties may be suspended in proportion to the impact of the event.

ARTICLE 17 – RESOLUTION OF DISPUTES

In consumer disputes arising from this contract, the BUYER may use legal recourse methods such as the relevant Consumer Arbitration Committee, mandatory mediation, and Consumer Court at their place of residence or where the consumer transaction took place.

For 2026, for consumer disputes with a value below 186,000 TL, applications can be made to the Provincial or District Consumer Arbitration Committees. As this amount can be re-determined each year, the monetary limits in force on the date of application shall be taken as basis.

ARTICLE 18 – EFFECTIVE DATE

The BUYER accepts and declares that they have read and approved this contract and the pre-information form electronically before completing the order.

Upon completion of the order, this contract is deemed to be established and effective electronically.

SELLER: FEDERAL COFFEE İNTERNATİONAL GIDA LİMİTED ŞİRKETİ
BUYER: [BUYER'S NAME SURNAME]
DATE: [ORDER DATE]