Privacy Policy

As Federal Coffee International Gıda Limited Şirketi, we value the privacy and security of your personal data.

This Privacy Policy aims to provide general information on how your personal data is processed when you visit the federal.coffee website, create a membership, place an order, contact us, or use other services we offer.

1. Data Controller

Under the Personal Data Protection Law No. 6698, the data controller is:

FEDERAL COFFEE INTERNATIONAL GIDA LİMİTED ŞİRKETİ
Address: Cumhuriyet Mah. Arabayolu Cad. No:107/1 Sarıyer / İstanbul
Website: federal.coffee
Email: iletisim@federal.coffee
Phone: 0212 223 30 55

2. Which Personal Data May Be Processed?

Depending on your relationship with Federal Coffee, the following personal data may be processed:

Name, surname, and contact information
Email address
Phone number
Invoice and delivery address
Order and shopping history
Invoice information
Payment and transaction information
Customer account information
Request, complaint, and customer service correspondence
Website usage and transaction records
IP address and device/browser information
Information obtained through cookies and similar technologies
Commercial electronic message preferences

Personal data is processed in a manner that is relevant, limited, and proportionate to the purpose for which it is processed, and it is not stored for longer than necessary.

3. Purposes of Processing Personal Data

Your personal data may be processed for the following purposes:

Creating and managing orders
Executing payment processes
Preparing and delivering products
Performing invoicing and accounting operations
Creating and managing customer accounts
Responding to customer requests and complaints
Executing return, exchange, and support processes
Preventing fraud and misuse
Ensuring website and service security
Identifying technical issues
Fulfilling legal obligations
Sending campaign, announcement, and marketing communications if explicit consent or relevant legal permission is obtained
Improving services and user experience
Performing statistical analyses

The processing of personal data is not always based on explicit consent. Other legal grounds regulated in the KVKK, such as the establishment or performance of a contract, fulfillment of legal obligations, or legitimate interests, may also be valid.

4. Payment Information

Payment transactions may be carried out through payment service providers and financial institutions used on the website.

Your credit or debit card information may be processed by relevant payment institutions for the purpose of carrying out the payment transaction.

Federal Coffee may not directly view all of your card information or store it in its own systems, depending on the technical structure of the payment service provider.

The necessity of retaining card information unnecessarily solely for the purpose of making purchases is a matter that needs to be evaluated separately in terms of the KVKK.

5. Transfer of Personal Data

Your personal data may be shared with the following parties to the extent necessary for the execution of services:

Cargo and logistics companies
Payment service providers and banks
E-commerce and technical infrastructure service providers
Accounting and billing service providers
Email, SMS, and communication service providers
Information technology and security service providers
Legal, audit, and consultancy service providers
Authorized public institutions and authorities

Transfer operations are carried out in accordance with applicable legislation and relevant personal data transfer conditions.

6. Shopify Infrastructure

The Federal Coffee website may use the Shopify infrastructure.

Therefore, some personal data on the site may be processed by Shopify and its service providers for the operation of the website, management of orders, and provision of security and technical services.

If data transfer abroad is involved in this context, the transfer operations must be carried out in accordance with the conditions regulated in the KVKK and related secondary legislation.

7. Shipping and Delivery

For the delivery of your order, necessary personal information such as your name, surname, phone number, and delivery address may be shared with the relevant cargo or logistics service provider.

This data is only transferred for the purpose of performing the delivery and related operations.

8. Commercial Electronic Messages

Campaigns, discounts, product announcements, or similar marketing communications are only sent if the necessary permissions are obtained.

Permission for marketing communications cannot be made a mandatory condition for purchasing a product or service. Users can change their marketing preferences later or withdraw their consent. The KVKK Board, in its decision dated 2025, also clearly emphasized that commercial communication consent should not be presented as a mandatory element of product or service provision.

9. Cookies

On the website, cookies may be used to enable the site to function, remember user preferences, analyze site performance, and, if permitted, carry out personalization or marketing activities.

Detailed information on the types, purposes, and management of cookies is also explained in the Cookie Policy.

10. Retention of Personal Data

Your personal data may be retained for the period necessary:

for the retention periods stipulated in the relevant legislation,
for the continuation of the contractual relationship,
for the fulfillment of legal obligations,
for the establishment, exercise, or protection of rights in possible legal disputes.

Upon expiry of the retention period and removal of the legal reason requiring the processing of personal data, the data is deleted, destroyed, or anonymized within the framework of relevant legislation.

11. Data Security

Federal Coffee strives to take appropriate technical and administrative measures to prevent unlawful processing and access to personal data and to ensure the secure storage of personal data.

However, it should be noted that due to the nature of data transfer over the internet, no system can provide absolute security.

12. Rights of the Data Subject

Individuals whose personal data is processed under the KVKK, to the extent that the conditions are met, have the right to:

learn whether their personal data has been processed,
request information if their personal data has been processed,
learn the purpose of processing their personal data and whether it is used in accordance with its purpose,
learn the third parties to whom their personal data has been transferred,
request correction of incomplete or inaccurate personal data,
request deletion or destruction of their personal data if legal conditions are met,
request notification of correction or deletion operations to third parties,
object to the occurrence of an adverse result by analyzing their personal data exclusively through automated systems,
demand compensation for damages incurred due to unlawful processing of personal data.

The rights of data subjects under the KVKK are regulated in Article 11 of the Law.

13. Application and Contact

You can send us your questions and requests regarding your personal data through the following contact information:

FEDERAL COFFEE INTERNATIONAL GIDA LİMİTED ŞİRKETİ
Cumhuriyet Mah. Arabayolu Cad. No:107/1 Sarıyer / İstanbul
Email: iletisim@federal.coffee
Phone: 0212 223 30 55

Applications are evaluated within the scope of the applicable KVKK legislation.

14. Policy Changes

This Privacy Policy may be updated due to changes in legislation, technologies used, or Federal Coffee's data processing procedures.

The current policy is always published on federal.coffee.