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Shipping and Delivery
Your orders are prepared and delivered to the cargo company within a maximum of 2 business days from the order date.
The delivery time after being handed over to the cargo company may vary depending on the shipping company's distribution process and the delivery address.
Shipping is free for all orders.
When your order is delivered to the cargo company, your cargo tracking information will be sent to the e-mail address you provided during the order.
If your order is delivered damaged, incomplete, or with the wrong product, simply contact us. After the necessary checks, the missing or damaged products will be supplied.
Returns and Exchanges
If your order has not yet been delivered to the cargo company, you can contact us for your cancellation or change request. If the order preparation process has started, changes that can be made will be evaluated according to the order status.
Return and withdrawal conditions for coffee and other food products are evaluated within the scope of the product's packaging status, delivery method, and current consumer legislation. Returns may not be accepted for products that have been opened, used, or are not suitable for resale due to hygiene and product safety.
If your order arrives incorrect, incomplete, or damaged, when you contact us, the necessary investigation will be carried out and product exchange or re-supply will be provided.
When making a return or exchange request, providing your order number and, if possible, photos showing the condition of the product will help the process proceed faster.
Contact Us
If you experience any problems with your order, you can reach us through our communication channels. Our team will review your request and provide support as soon as possible.